Terms of Service & Privacy Policy
Terms of Service & Privacy Policy
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
Confirmation of Booking
Please be advised that booking online does not guarantee a reservation for your desired date or time. You will receive a confirmation via email or phone communication.
In order to secure your preferred cleaning date and time, a non-refundable deposit of $70 will be required. However, this amount will be deducted from the total cost of the service.
We kindly request a minimum of 24 hours’ notice for any cancellations or rescheduling. This policy is in place to ensure that our cleaners are allocated work for the following day and to allow us sufficient time to find a replacement job in the event of a cancellation or rescheduling.
Failure to provide a 24-hour notice will result in the automatic conversion of the $70 booking fee into a cancellation fee. Please note that this fee is non-refundable, which means that a new deposit will be required when rebooking our services.
Cleaning Crew
Our cleaning crew always operates in teams of two cleaners. In certain cases, additional cleaners may be required due to the complexity of the task or busy schedules. We make every effort to minimize the rotation of cleaners in your home while still ensuring adequate cross-training for our staff.
Prior to joining our team, all our employees undergo rigorous background checks and drug tests. You can rest assured that our entire staff possesses integrity and is held accountable for their actions.
Right To Refuse Service
We retain the right to decline or terminate services in situations involving safety concerns, inappropriate circumstances, severe clutter (hoarding), or disconnected utilities.
Our employees have the option to leave at any time if they encounter an extremely unsanitary environment or feel unsafe. If you schedule a cleaning that falls under these criteria, the cleaners may refuse service upon arrival, and you will be subject to a $70 cancellation fee.
Cleaning Day Preparation
The price for our cleaning services is based on our cleaners devoting their entire time to cleaning the surfaces of your home. We kindly request that you take a few minutes to tidy up, allowing our cleaners easy access to all areas and surfaces that need to be cleaned, such as floors, countertops, and tabletops. If you would like our cleaners to perform these tasks for you, such as removal of excess garbage, organizing and/ or removal of clutter, etc., please contact our office in advance so that your cleaning fee can be adjusted accordingly.
Add-On Services (Extra Fee)
• Use of Eco-friendly Products
• Cleaning of Interior Windows
• Detailed Cleaning of Blinds
• Detailed Cleaning of Baseboards
• Handwashing of One Sink Full of Dishes
• Cleaning of Inside Kitchen Cabinets
• Cleaning of Inside Oven
• Cleaning of Inside Fridge
• Removal of Pet Hair
• Removal of Mold/Mildew in Shower & Tub
• Cleaning of Mattresses
• Sweeping of Inside Garage
• Dusting/Wiping of Patio Furniture
• Carpet Washing
Pets
We have a fondness for animals and are willing to accommodate them. However, we kindly request that indoor activities be limited in order to ensure efficient and safe cleaning. If your pet displays signs of anxiety or poses a safety risk, we reserve the right to remove our employees from your premises.
Our employees have been instructed not to enter a residence if they perceive an animal as a threat. Pets may exhibit different behavior in the absence of a family member. If our cleaners are required to leave due to safety concerns, our cancellation policy will be enforced.
Service Fees
Please bear in mind that our instant prices are based on our expertise, but adjustments may be necessary depending on the actual condition of the areas to be cleaned. If we arrive and determine that the job will require additional time, we will contact you to obtain approval for the adjustment. In the event that we are unable to reach you, our crew will depart, and you will be charged a cancellation fee.
We retain the right to reassess rates at any time based on the duration required to meet the client’s standards. A member of our customer service team will reach out to the client to discuss any necessary price adjustments or revisions to the service if the cleaning time significantly deviates from the original estimate.
Payments
All payments will be processed on the day of the cleaning, upon completion of the job, using the payment method provided for the deposit. If you wish to provide an alternative payment method, please contact our Customer Service department (link).
Refund Policy
Buttercup Cleaning Co. does not offer refunds. We continuously strive to provide our clients with the highest quality cleaning services; however, we understand that there may be instances where our services do not meet your expectations. If this occurs, please contact us via email or phone within 24 hours of the service, and we will arrange for a complimentary recleaning.
Recurring Services
Discounts for recurring services will be applied after the initial cleaning service. In the event that recurring cleanings are skipped or postponed resulting in a lower frequency than originally agreed upon, the price will be increased retroactively to reflect the pricing level for the lower frequency. If you have received a FREE cleaning for signing up for discounted recurring services and cancel within the first six (6) paid cleans, you will be charged the full, non-discounted rate of your first clean.
Rate Increases
Adjustments to the client’s cleaning rate may be made at any time during the year if there are changes to the frequency of the established service schedule, or changes in the client’s home or living situation, such as remodels, change of address, number of occupants, or significant addition of furniture.
The customer’s rate will be increased annually, up to a maximum of 10% of the client’s current rate.
Lockouts
The client is responsible for ensuring that the service location is accessible. If the cleaning personnel arrive and are unable to gain access, every effort will be made to contact the client to arrange entry. If contact is not made within 20 minutes of arrival, the scheduled cleaning will be skipped and a cancellation fee of $150, or the price of the cleaning, whichever is less, will be charged. This fee is necessary to compensate the employees for unexpected lost revenue and travel time. To avoid this fee, please provide us with a key or code to access your space.
Rescheduling & Cancellations
We kindly request a minimum of 24-hour advance notice if you wish to cancel or reschedule your appointment in order to avoid a $70 cancellation fee. Day of no-shows, ie. client is not home when we arrive and we cannot complete service, a cancellation fee of $150, or the price of the cleaning (whichever is less), will be charged to the card on file.
Alarm
– If your home is equipped with a security system, please ensure that it is deactivated or provide our office with the code and instructions for its use. If the code changes, please inform us to prevent any lockout charges.
Homeowner’s Vacuum
If you wish to utilize your own vacuum, we cannot assume or accept any responsibility for any damage that may occur to the unit. As we are not responsible for the maintenance of the vacuum, we will not be held accountable for any repairs that may be required. It is crucial to note that if the vacuum is not in proper working condition upon our arrival to clean your home, we will be unable to perform any vacuuming on the carpet and hard floor surfaces.
Cleaning Supplies
We will provide all the necessary equipment and products to thoroughly clean your home. However, if you specifically require the use of environmentally friendly cleaning products, kindly inform us prior to the commencement of our service.
If you prefer us to utilize your own cleaning supplies, please be aware that we cannot be held responsible for any damage that may occur as a result of using those products. In such cases, we kindly request that you have the cleaning chemicals and supplies readily available so that we can efficiently carry out our cleaning services.
Items We Cannot Clean
Mold removal is a specialized cleaning service that we do not offer. Therefore, we cannot be held liable for any risks associated with mold in homes or businesses.
Hoarder homes or areas containing animal or human bodily fluids, such as blood, feces, vomit, cat litter boxes, bird cages, urine, crime scenes, or any other potential excretions, are considered biohazards. These situations require specialized cleaning services and protective gear, which will incur an additional charge.
Unreachable Areas and Heavy Items
For reasons of safety and insurance liability, our employees are not permitted to climb higher than a step stool or work outside your home. Additionally, our cleaners are unable to move objects weighing more than 35 pounds. If you would like us to clean behind heavy objects, we kindly request that you move them prior to our cleaning service.
Policy on Breakage, Damage, and Loss
While it is an infrequent occurrence, the possibility of breakage or damage during our cleaning services cannot be entirely ruled out. Our cleaners exercise reasonable care when cleaning your home, and Buttercup Cleaning Co. carries liability insurance to cover any damage or breakage caused by our cleaners.
Please note that we cannot be held liable for any damage resulting from normal wear and tear, or improper installation of items in your home, such as hanging artwork, collectibles, or family heirlooms that were not disclosed during the booking process. These items may hold significant personal or financial value to the client. We kindly request that you identify such items before the commencement of our services and provide us with instructions on how to handle them with care, if necessary.
In the event of breakage or damage to any personal items, notification must be made within 24 hours. While we will always attempt to replace the item with an identical one, we cannot guarantee that this will be possible.
Cleaners’ Arrival Window
We schedule our cleaning services in a manner that minimizes drive time, thereby keeping our prices low and avoiding trip fees. If you require a specific arrival time, we will make every effort to accommodate your request. However, please note that we cannot guarantee arrival times.
Due to unforeseen circumstances such as traffic, weather, and mechanical problems, we request that you allow for our cleaning services to arrive during regular business hours, between 8am and 4pm. In some cases, such as commercial or restaurant services, we may schedule cleaners after your business hours of operation.
We typically do not arrive more than 30 minutes early or more than 45 minutes later than your scheduled appointment time. If we anticipate running late for your scheduled arrival time, we will contact you via phone or text message.
Holidays
Buttercup Cleaning Co. offers its diligent staff well-deserved time off for holidays. In the event that a scheduled service falls on a holiday, we will contact the client to reschedule. The following holidays will be observed:
- Independence Day
- Thanksgiving Eve
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year’s Day
Lockbox
At Buttercup Cleaning Co., we prioritize the security of our clients’ homes. To ensure this, we request that our customers provide a lockbox outside their residence or business to securely store access keys. Upon completion of service, the keys will be returned to the lockbox. If a client chooses to leave a door unlocked or place a key in an unsecured location, Buttercup Cleaning Co. will not be held liable for any damages or theft that may occur.
Non-Solicitation
As our valued customer, we kindly request that you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners undergo a thorough background check, reference verification, and comprehensive cleaning training before being allowed to enter our customers’ homes. Significant time, resources, and money are invested in each new employee to ensure their reliability and trustworthiness.
Governing Law
Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on Buttercup Cleaning Co.’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Buttercup Cleaning Co.’s web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Buttercup Cleaning Co. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
- The materials on Buttercup Cleaning Co.’s web site are provided “as is”. Buttercup Cleaning Co. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Buttercup Cleaning Co. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Buttercup Cleaning Co. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Buttercup Cleaning Co.’s Internet site, even if Buttercup Cleaning Co. or a Buttercup Cleaning Co. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Buttercup Cleaning Co.’s web site could include technical, typographical, or photographic errors. Buttercup Cleaning Co. does not warrant that any of the materials on its web site are accurate, complete, or current. Buttercup Cleaning Co. may make changes to the materials contained on its web site at any time without notice. Buttercup Cleaning Co. does not, however, make any commitment to update the materials.
Links
Buttercup Cleaning Co. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Buttercup Cleaning Co. of the site. Use of any such linked web site is at the user’s own risk.
Site Terms of Use Modifications
Buttercup Cleaning Co. may revise these terms of use for its web site at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to Buttercup Cleaning Co.’s web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.